Delivery, pickup and returns
Local delivery within 24 hours, same-day self-pickup, and a 48-hour window if something arrives not working.
Getting it home
Two ways to take delivery
- 1
Local delivery — about 24 hours
We deliver locally, typically within a day of purchase. The delivery fee is an estimate, and the delivery fee and any service fee are not refundable once the unit is out for delivery.
- 2
Self-pickup — usually same day
Pick the unit up from the Lawrenceville showroom. Bring straps and a hand truck, or ask us what the unit weighs before you come.
Returns
If something is wrong
What if the appliance does not work?
Within 48 hours of delivery, if the product is not working, you can exchange it for another unit or return it. After 48 hours, returns are not accepted.
Is there a restocking fee?
Yes — a 30% restocking fee applies to returns. You are responsible for getting the right specifications for your purchase — size, gas or electric, and so on.
Who moves the unit back?
Pickup customers return a non-working unit to the store themselves to get a refund or exchange. If needed, we can pick it up for an additional fee.
What is not covered?
Physical damage or installation damage caused by the customer cannot be returned. Cosmetic scratches and dents are expected on scratch & dent stock and are not a defect.