Frequently asked questions
Condition, warranty, delivery, returns and financing — the things worth knowing before you buy open-box.
What brands do you carry?
The floor runs mostly LG, GE and GE Profile, with some Café, Hotpoint, Samsung and Whirlpool alongside. Stock turns every week — every unit on this site is one we physically have.
Why are your prices lower than your competitors?
We specialize in open-box returns and scratch & dent appliances from major retailers. Home Depot and Lowe’s both have a 48-hour return policy, and returns come back for all sorts of reasons — wrong size, wrong color, an impulse buy. Those units cannot be sold as new again. Ours are tested and carry a 12-month warranty despite the cosmetic imperfections.
Do your products come with a warranty?
A free 1-year warranty from CPS, a third-party warranty company, plus extended paid warranty up to 4 years. The first 30 days are covered by the store with no deductible; CPS covers the rest of the term with a $99 deductible per claim.
What kind of warranty service does CPS provide?
CPS charges a $99 service fee per case, and the warranty includes labor and parts. They attempt a repair first; if it cannot be fixed they replace the unit; if you are unhappy with the replacement you get money back based on replacement value. Register within 30 days or you lose the warranty.
How does delivery work?
Local delivery is typically within 24 hours. The delivery fee is an estimate, and the delivery fee and any service fee are not refundable once the unit is out for delivery.
What is your return policy?
Within 48 hours of delivery, if the product is not working, you can exchange it for another unit or return it. A 30% restocking fee applies. Damage caused by the customer cannot be returned.
What about self-pickup?
You must return non-working units to the store yourself, or pay for a pickup service, in order to get a refund or exchange.
What condition are the products in?
We sell scratch and dent appliances — 48-hour returns from major department stores — so they are not "brand new" in that sense. Items are sold as-is without manufacturer warranties. All of them will have various cosmetic scratches and dents, but they remain fully functional and have never been used.
When is the showroom open?
Monday through Saturday 11am–7pm and Sunday 1:30pm–6pm, at 755 Lawrenceville-Suwanee Rd, Suite 1220, Lawrenceville, GA 30043. Call or text (470) 855-3748.