How open-box works — and when it isn’t for you
Everything on our floor is a never-used return or scratch & dent unit from a major retailer, most of it priced 40% or more below the manufacturer’s list price. Here is where the units come from, what you gain, and what to weigh before you buy.
From the big box to our floor
What happens before a unit goes on sale
- 1
It comes back within 48 hours
Home Depot and Lowe’s run 48-hour return policies. Wrong size, wrong color, changed mind — once an appliance comes back, it cannot be sold as new again, even if it was never plugged in.
- 2
We buy it and test it
We buy those returns and overstock units. Each one is tested before it reaches the floor — these are never-used machines, not refurbished ones.
- 3
It gets graded and priced by a standing rule
Cosmetic condition is graded honestly, and pricing is a standing rule rather than a sale: most units sit 40% or more below the manufacturer’s list price, and some are marked down further — up to 60%.
- 4
It sells with a real warranty
Units are sold as-is without the manufacturer warranty, so every one includes a free 1-year CPS warranty instead — the first 30 days covered by the store directly, no deductible.
Why buy open-box
What you gain
The machine is identical to the one in the sealed box — same drum, same compressor, same control board. What changed is the price and the paperwork.
- Most units 40% or more below the manufacturer’s list price — a standing pricing rule, not an invented discount
- Never used: returns and overstock, tested before they reach the floor
- A free 1-year CPS warranty, extendable to 4 years at purchase
- You can see the exact unit plugged in at the showroom before you pay
What to consider
The honest trade-offs
Open-box is a good deal precisely because it is not for everyone. Weigh these before you drive over.
- Cosmetic marks are expected — a scratch or dent is why the price is lower, and it is not a defect
- Inventory is one-of-a-kind and turns fast: if the size and finish fit, the safe move is not to wait
- Units are sold as-is without the manufacturer warranty — the CPS warranty replaces it, and you must register within 30 days
- Returns are narrow: a 48-hour exchange window if a unit arrives not working, with a 30% restocking fee on returns
Open-box, answered
The questions that matter
How bad are the scratches and dents?
It varies by unit. All scratch & dent appliances have various cosmetic scratches and dents; all of them are never-used and fully functional. The honest answer is to come look at the unit, plugged in, before you buy.
What does the 1-year warranty actually cover?
The first 30 days are covered by the store directly — parts and labor, no deductible. The balance of the year is covered by CPS with a $99 service fee per claim, labor and parts included. CPS repairs first; if it cannot be fixed, it gets replaced; if you do not like the replacement, you get money back based on replacement value. Register within 30 days and do not remove the KW# sticker — either one voids the coverage.
Can I return it if I change my mind?
The return window is for units that do not work: within 48 hours of delivery you can exchange or return a non-working unit, and a 30% restocking fee applies to returns. A cosmetic scratch on scratch & dent stock is not a defect, and damage caused by the customer cannot be returned — so measure carefully and come see the unit first.
Why do prices and inventory change so often?
Because every unit is one specific machine, not a warehouse SKU. When it sells, it is gone, and the next one of the same model may arrive in different condition at a different price. That is also why a unit you saw last week may not be here today.
Can I see a unit before buying?
Yes — that is the point of the showroom. Units are on the floor, plugged in and testable, Monday through Saturday 11am–7pm and Sunday 1:30pm–6pm.
The floor changes every week
Browse what is in Lawrenceville right now — every listing is a unit we physically hold.